WHAT WE DO

For the Small Office Home Office we Provide Effective On Time Reasonably Priced Information Technology Support With Integrity

We work to ensure all your office and mobile technology is up and running, data is secure, available across devices, and backed up.

Provide website support such as design/redesign that is mobile optimized, user friendly, and that can be administered by an owner or staff of a small or medium sized business, thereby reducing ongoing costs.

Support software and web applications on site and remotely.

Offer training support on site or remotely.

LIST OF SPECIFIC SERVICES OFFERED

HARDWARE

  • Setup & Solve Problems with Network Connections: WIFI, Cabled, Router, Remote

  • Setup Find Solutions to Problems with Desktop, Laptop

  • Solve Problems with Tablets, Smart Phones

  • Setup Printer, Scanner, Camera, Video Devices, Sound Devices, Retail Devices, & Other Hardware

OPERATING SYSTEMS

  • Work with Windows, Mac, Linux

MOBILE DEVICES

  • Work with Android and Apple iOS Mobile Devices

SOFTWARE, WEB APPLICATIONS, MOBILE APPS

  • We provide support for technical issues you are having with your software and application needs, so you can focus on what you do best with your business.

  • Provide support for Microsoft Office applications, Google Workspace applications, and other industry specific applications that reside on your computer, or are accessed via a web based application.

DATA RETRIEVAL - From Desktop or Laptop Due to Damage, Loss, or Accidentally Deleted

  • Retrieve Data from HDD - Hard Disk Drive, SSD - Solid State Drive, or other Storage Devices using what is called Soft or Software Measures.

  • Software Recovery from a failing hard drive cost is from $150 to $300.

  • Accidentally Deleted data can in most cased be recovered, cost is from $50 to $150.

  • Some Hard Drives with mechanical spinning platers can not be recovered via Software Measures. ​

    • We can recommend an outsource service to send a HDD device to, and they will provide a quote and do the work.

    • Most HDD that we outsource to for mechanical recovery begin at $400 and can go up to $2000+.

  • PLEASE NOTE: We highly recommend a good Backup Plan, onsite, offsite or cloud based, to protect against and recover from Device Failure, Theft, Lost, Fire, Flooding, Accidental Damage, or Cyber Attack.

DATA RETRIEVAL - From Smartphones

  • Need to retrieve a conversation from your SMS / Text Messaging?

  • We can obtain complete messages or message threads of conversation in a date and time format that can be used to present in a dispute matter if needed.

  • Obtain data from cell phone device if not backup on the cloud, assuming device in not damaged beyond recovery.

BACKUP PLAN

  • HDD - Hard Disk Drive with platters have moving parts, and are still a great storage option, however these devices fail over time from use, or damage.

  • SSD - Solid State Drive hard drives do not have moving parts similar to a USB drive, however both can stop working due to dropping, water damage, exposure to a magnetic field, etc. ​

  • We highly recommend a good backup plan to protect against and recover from Device Failure, Theft, Lost, Fire, Flooding, Accidental Damage, or Cyber Attack

    • Onsite backup for Desktop or Laptop

    • Cloud Based for Desktop or Laptop.

    • Mobile App Backup using Cloud Based Storage options.

STORAGE - Data Used Daily Across All Devices

  • Setup & Utilize Secure Cloud Storage using one or more Platforms for Storage according to your needs.

  • Microsoft OneDrive, Google Drive, Amazon Drive, Dropbox, iCloud.

WEBSITE DESIGN/REDESIGN

  • Do you need to build a basic to intermediate website, or need to update a current website so that it works on any device such as a Desktop, Laptop, Tablet, or Smartphone, and don't have the time or know where to begin?

  • Are your needs being met with, or are you not content with the current pricing structure of your website hosting, website builder application, or web consultants, and have on going additional fees that do not provide effective solutions?

  • Your need will be determined, and then a website builder will be recommended. Pricing will be clear and reasonable for you to make a decision to change. Not confident with changing? That can be done for you.

  • A website builder that is user friendly is recommended because, it makes it easy for you or a staff member to use, maintain, and update content without the use of computer code. Training can be provided for you or staff.

  • Your website can be built or redesigned with basic to innovative themes, and everything is approved by you first before publishing your website. Training can be provided for you or staff.

  • Analytic reporting is available that gives you information about traffic and most used portion of the website, and search information, and more. These reports go to you.

  • There are amazing values available that do not carry huge ongoing monthly costs from top providers.

  • Monthly costs vary according to your need and can range from $1/Month to $15/Month.

  • The right fit can be found for you and set up.

  • The goal is to empower and train you the owner or a staff member in the business to handle common changes and updates to content, graphics, or media on your own.

TRAINING

  • Fill a training specific need for you or staff to learn how to use a specific or different software's or Apps for your business.

  • Provide onsite training.

  • Provide Remote training via Zoom, Google Meet, or Team Viewer.

  • Provide Training via video created specifically for your needs and made available on YouTube for easy access and viewing anytime.

  • Need to get a quick view of how to use an app in Microsoft Office 365 or Google Apps or Google Workspace? See our page: Tutorials Microsoft & Google

CYBER SECURITY TIPS